STAFF

Operations Manager

The Operations Manager will play a critical role in supporting the Managing Director to ensure smooth running of the organisation, project management, governance and daily office business. Additionally, the Operations Manager will assist the Managing Director in financial management and ad hoc HR and legal matters.

The Henry Jackson Society (HJS)

The Henry Jackson Society (HJS) is the UK’s boldest think tank and policy-shaping force, constantly ahead of the curve on the big issues of international and domestic importance. We are currently looking for an Operations Manager to help us on the next stage of our organisational journey, which has already taken us to the status of a household name in the international political and media constellation.

When HJS was founded back in 2005, the global environment was very different to what it has become today. Over that time, the threats to the free world internationally and to free societies domestically have multiplied, but there has been one constant: HJS’s willingness and ability to fight for the principles and alliances which keep societies free – working across borders and party lines to combat extremism, advance democracy and fundamental human rights, and make a stand in an increasingly uncertain world.

Reflecting this, our work is focused into two main streams: “Securing our Societies” and “Advancing the Free World”. “Securing our Societies” focuses on threats to free societies within the West, while “Advancing the Free World” examines how the enemies of the free world are operating internationally. Obviously there is interplay between the two streams as the challenges we face are often not as obliging as to lend themselves to easy classification. Our research centres that fall under “Securing our Societies” are the Centre on Radicalisation and Terrorism, and the Centre for Social and Political Risk, while those sitting in the “Advancing the Free World” stream are the Asia Studies, Russia & Eurasia and Global Britain Centres. But these are not exhaustive topics, and we are able to take on many new areas of study as well.

 

The Role

The Operations Manager will play a critical role in supporting the Managing Director to ensure smooth running of the organisation, project management, governance and daily office business. Additionally, the Operations Manager will assist the Managing Director in financial management and ad hoc HR and legal matters.

 

The Responsibilities

Your duties will include, but are not limited to:

  1. Supporting the Managing Director on project management across the entire organisation from conception to implementation and maintaining the upcoming output pipeline. Updating all project schedules, plotting output and tracking deliverables, and escalating issues to the Managing Director in a timely manner.
  2. To lead data entry, upkeep and metric reporting for central databases, providing information to the Managing Director on a monthly basis.
  3. To work closely with Managing Director and Managing Accountant on managing finance processes, including: weekly book-keeping, invoicing, filing and reporting.
  4. To support the Managing Director in leading office-wide initiatives including: the staff wellness programme, internal training programme, green impact, and staff socials.
  5. To support the Managing Director with maintenance and compliance with human resource processes: recruitment, onboarding, staff training and development programmes, healthcare and benefit schemes, disciplinary and grievance processes where appropriate.
  6. To assist the Managing Director with all governance activities: audits, Board of Directors papers, Senior Management meetings, management meetings and monthly reports.
  7. To assist the Managing Director with the management and governance of the organisation’s trading subsidiary.
  8. To provide operational assistance to the Director of Research where appropriate.
  9. To assist the Managing Director with ad-hoc operational tasks as and when appropriate.
  10. All appropriate administrative tasks associated with the role.
  11. To maintain all office IT databases, hardware and software.
  12. Responsible for training staff on IT systems.
  13. To manage the office environment and be the main contact for daily office enquiries, and visitors ensuring an adequate stock of supplies and resources.
  14. To manage relationships with all suppliers: cleaning, design, print and the building management.

Person Specification

The person specification details the necessary skills, qualifications, experience, or other attributes needed to carry out the job.

Qualifications / Training Essential Desirable
GCSE English and maths or equivalent
Degree

 

Experience / Knowledge Essential Desirable
Previous relevant operations experience
Previous relevant finance experience / experience with use of databases
Confident writing and speaking skills, and experience of communicating policy recommendations to a variety or audiences
Knowledge and practical usage of social media
Knowledge of the UK political process

 

Skills / Abilities Essential Desirable
Excellent IT skills, particularly Microsoft Office packages
Research skills
Video production skills and familiarity with Adobe Suite
Web-management skills – WordPress
Good communication skills both written and verbal
Good digital marketing skills
Ability to work independently to prioritise a varied workload
Ability to work well as a member of a team
Ability to handle high-pressured environments
Excellent organisational skills
Familiarity with analytics tools, metrics and reporting

 

Additional Attributes Essential Desirable
Passionate and enthusiastic about the work of HJS
Willingness to work outside of “normal” working hours when necessary
Ability to work flexibly as role demands
Pro-active and self-motivated with a drive to develop and willingness to undertake further training if necessary

 

 

Salary

£32-37K, dependent on experience and career level.

 

To apply

Please complete the online form, supplying details from your CV and a cover letter which includes why you would be perfect for this role and your salary expectations.

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Salary

£32-37K, dependent on experience and career level.

 

To apply

Please complete the online form, supplying details from your CV and a cover letter which includes why you would be perfect for this role and your salary expectations.

 

HJS



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